Bengelbet Privacy Policy — Keeping Your Data Safe Our Commitment

Bengelbet collects two types of data — information you provide directly and information generated automatically as you use the platform.

Information you provide directly:

• Name, email address, phone number — collected at registration.
• Date of birth — for age verification purposes.
• A copy of your national ID or passport — for KYC verification.
• Payment details — bKash, Nagad numbers, or bank account information.
• Residential address — for large withdrawals or as required by regulators.

Automatically Collected Data:

• IP address and device information — for security verification purposes.
• Browser and app usage logs — for technical improvements.
• Transaction history and betting activity — for account management purposes.
• Cookie and session data — to enhance your platform experience.

Bengelbet uses your data only for specific purposes. All of them are clearly outlined below:

• Account Management: For registration, login, password recovery, and account security.
• Payment Processing: For processing deposits and withdrawing winnings.
• Identity Verification: To verify your age and identity — as a legal requirement.
• Security & Fraud Prevention: To detect unauthorized logins, bonus abuse, and money laundering.
• Platform Improvement: Technical analysis to further improve the user experience.
• Customer Support: To help our support team resolve your issues effectively.
• Legal Compliance: Certain data is retained as required by regulatory authorities.
• Promotional Communications: To send you offers and bonus updates if you have opted in — you can unsubscribe at any time.

Bengelbet shares data with third parties only in limited and specific circumstances. All such cases are outlined below:

• Payment Providers: With bKash, Nagad, Rocket, or your bank — solely to process transactions. Each of these providers is bound by their own privacy policy.
• Security & KYC Providers: Specialist third parties may be used for identity verification — they are also bound by contract.
• Regulatory & Law Enforcement Authorities: Under legal obligation or court order — only the necessary information.
• Licensing Authority: Bengelbet is required to report to its licensing regulator on a regular basis.
• Technology Service Providers: Hosting, cloud, and security service providers — they are not permitted to use your data for their own purposes.

Your data is not shared with anyone outside the list above. In the event of a merger or acquisition, users will be notified in advance.

Bengelbet does not retain your data indefinitely. Each category of data has a defined retention period:

• Account Information: For the duration of your active account and up to 5 years after closure (as required by law).
• Transaction Records: Minimum 5 years — to comply with financial regulations.
• Betting History: 3 years after account closure.
• Support Chat Records: 2 years — for dispute resolution purposes.
• Cookie Information: Session cookies are cleared as soon as you close the browser; persistent cookies last a maximum of 1 year.
• KYC Documents: Up to 5 years after account closure, where required by law.

Once the retention period ends, data is securely deleted or anonymized — so no individual can be identified.

Bengelbet gives you full control over your personal data. You have the following rights:

To exercise any of these rights, email us at support@bengelbet.best. We will respond within 30 days of your request. In some cases, legal obligations may prevent complete deletion of certain data — this will be explained to you.

The Bengelbet website and app use cookies — small data files stored in your browser that help the platform recognise you and remember your preferences.

Types of cookies Bengelbet uses:

• Essential For login sessions and security verification — the platform cannot function without these.
• Functional To remember your preferences (language, odds format).
• Analytical To understand which parts of the platform are used most — fully anonymised.
• Marketing To show you relevant promotions if you have consented — with the option to opt out.

Cookies can be disabled through your browser settings, but turning off essential cookies may cause some features to stop working.

Bengelbet uses industry-leading technology to keep your data secure:

Bengelbet is an international platform — in some cases, your data may be processed on servers outside Bangladesh. In such cases:

• Data is transferred only to countries with adequate data protection laws or to providers bound by GDPR-compliant agreements.
• The same encryption and security standards apply to international transfers.
• Payment details are processed exclusively through the relevant payment gateway — full card numbers or PINs are never stored on Bengelbet's servers.

Bengelbet is not intended for anyone under the age of 18. We do not knowingly collect data from minors. If we become aware that a minor's information has been collected, it will be deleted immediately and the associated account will be closed.

If a parent or legal guardian suspects their child is using Bengelbet, please contact support@bengelbet.best immediately.

If a data security breach ever occurs and it poses a risk to your rights and freedoms, Bengelbet:

• Notify the relevant regulatory authority within 72 hours of becoming aware of the incident.
• Affected users will be notified directly via email or in-app notification as quickly as possible.
• It will clearly explain the nature of the breach, the potential impact, and the steps we have taken in response.
• We'll show you what steps to take to keep yourself protected.

Bengelbet may update this Privacy Policy from time to time. When changes are made:

• Registered users will be notified by email in advance if significant changes are made.
• The "Last Updated" date at the top of this page will always reflect the most recent revision.
• Continued use of the platform after any changes have been made will be considered acceptance of the updated policy.
• You have the right to request account closure if you do not agree with the changes.